Terms of use

Last updated October 12, 2026

These terms are between you and coldcall ("we"), based in the United States. They cover the app for Mac, Windows, iPhone and iPad, its browser extension, its connection to AI apps, and the website getcoldcall.app. By creating an account or buying a plan you agree to them. How we handle your data is in the privacy policy.

Who can use coldcall

coldcall is made for university students. You must be at least 13. If you are under 18, or under the age of adulthood where you live, a parent or guardian must agree to these terms and make any payment.

One account is for one person. Keep your sign-in to yourself, and tell us if you think someone else has used it.

Plans and credits

Each plan has limits for each month of your own: it starts on the day of the month you signed up, or with a paid plan on the day it renews, and the limits come back on that day each month (from midnight UTC). Prices are in US dollars, plus tax where it applies:

• Free: 3 recorded hours, 15 minutes in discussion mode and 15 credits.
• Basic, $6.99 a month: 20 hours, 1 hour in discussion mode and 60 credits.
• Student, $14.99 a month: 45 hours, 3 hours in discussion mode and 150 credits.
• Pro, $24.99 a month: 65 hours, 6 hours in discussion mode and 350 credits.

Help me answer, Catch me up, Ask and each chat question use one credit, and only when you get an answer: one that finds nothing, or fails, uses none. With none left, they stop until the next month, or until you buy extra credits. A month’s hours and credits do not carry over. To keep things fair there are also a few limits on bursts, like 30 Help me answer presses in one lecture.

With a paid plan you can also buy extra credits, 50 for $3. They are used once the month’s credits run out, and they keep from month to month while you have your account. They are not money: they cannot be exchanged for cash or moved to another account, and they end when you delete your account.

A plan we give you for free, for example as a tester, lasts as long as we told you, and we can end it with notice.

Paying, renewing and cancelling

• Paid plans renew automatically every month, on the day you first paid, and are charged to your payment method at the current price plus tax, until you cancel.
• Cancel anytime in the app, under Settings › Account › Manage billing, or by writing to team@getcoldcall.app. Cancelling stops the next renewal: you keep your plan until the end of the month you paid for, then move to Free.
• Changing plans under Manage billing takes effect right away; the difference for the rest of the month is added to or taken off your next bill. You can change your card there too.
• If a payment fails, Stripe tries again for a while; if it keeps failing, your plan can end and your account moves to Free.
• If a price changes, we tell you at least 30 days before your next renewal at the new price, so you can cancel first.

Refunds. If you change your mind, write to team@getcoldcall.app within 7 days of a payment and we will refund it in full, as long as you have used no more than 15% of your plan’s monthly hours and 15% of its monthly credits since that payment:

• Basic: up to 3 recorded hours and up to 9 credits.
• Student: up to 6 hours 45 minutes and up to 22 credits.
• Pro: up to 9 hours 45 minutes and up to 52 credits.

A refunded plan ends right away, and your account moves to Free. Extra credits are refunded within 7 days of buying them if none of them were used. We refund a change of mind once per person. Otherwise payments are not refundable, and we do not refund part of a month, except where the law requires it or as these terms say. If you were charged by mistake, write to team@getcoldcall.app within 30 days and we will put it right.

Payments are handled by Stripe, on its own pages and under its terms. A plan bought on the website reaches your account when you sign in to the app with the email you paid with.

Recording your classes

You decide what you record, and it is your responsibility. coldcall streams the sound of the room to be written down, so using it counts as recording under many laws. Follow your school’s rules and the law where you are:

• Never record in secret. Tell your professor you use coldcall. Some places, including several US states (like California, Florida, Illinois, Massachusetts, Pennsylvania and Washington), need everyone’s permission to record a conversation: where the law or your school requires it, get permission first from your professor and the class.
• Do not record office hours, one-to-one meetings, small private groups or anything said in confidence without the permission of everyone taking part.
• Do not use coldcall where recording or AI help is not allowed, and never on a quiz, a test or an exam.
• Your transcripts and notes are for your own study. Do not sell, publish or share other people’s lectures or what they said in them.

AI answers can be wrong

coldcall’s answers, notes and summaries are written by AI from what it heard. They can miss things or get them wrong. Check anything that matters, and do not rely on them as professional advice.

Your content

Your notes, chats and what you add are yours. A transcript also holds your teachers’ and classmates’ words, which stay theirs, as do your teachers’ slides: use them for your own study. You let us store and process all of it only to run coldcall for you, as the privacy policy says, and you can delete it at any time. Only add material you have the right to use.

Other services

The extension works with your school’s Canvas or Blackboard, you can connect coldcall to AI apps like Claude, ChatGPT or Grok, and the iPhone and iPad app comes from Apple’s App Store and can sign you in with Apple. Those services have their own terms, and you use them under those terms. coldcall is not made by or affiliated with Instructure, Anthology, Anthropic, OpenAI, xAI, Google or Apple.

The schools named or shown on our website are where students who use coldcall study. They do not make, endorse or sponsor coldcall, and their names and logos belong to them. What students say about coldcall on the website is their own experience; yours may differ.

Fair play

• Do not use coldcall to break the law or anyone’s rights.
• Do not try to get into other people’s data, overload the service, or get around its limits.
• Do not resell coldcall or copy it to build a competing service.

We may pause or close an account that breaks these terms. We will tell you why, unless the law does not let us.

If you break these terms or the law while using coldcall (for example, by recording where it is not allowed), you are responsible for what follows, including claims against us because of it, as far as the law allows.

Stopping

You can stop using coldcall at any time, and delete your account in the app under Settings › Account, or by writing to team@getcoldcall.app. If your plan still renews, cancel it first.

We may stop offering coldcall. If we do, we will tell you first, give you time to download your data, and refund the part of a paid month you could not use and the extra credits you had not used.

No guarantees

coldcall is provided as it is, and sometimes it will not work. As far as the law allows, we are not responsible for indirect losses, like a missed question or a lost grade, and our total responsibility to you is limited to what you paid us in the last 12 months. Nothing here takes away rights the law gives you that cannot be taken away.

Changes and the law

If these terms change, the date at the top changes, and for important changes we will tell you in the app or by email before they apply. These terms are governed by the laws of the State of Florida and of the United States; if you are a consumer, you also keep the protections of the law where you live.

Questions, or a problem to sort out: team@getcoldcall.app.